On My High Horse Coffee Mug | Pretty & Petty

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@prettyandpetty.shop.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@prettyandpetty.shop. 

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders over $50. For orders below $50, a small flat shipping fee will be calculated at checkout.

How long will my order take to arrive?

All orders are processed within 2–4 business days after placement.
Once shipped, delivery typically takes 3–5 business days for Standard Shipping (depending on your location).

Please note that processing times may be slightly longer during sales or holidays.

Where do you ship from?

All U.S. orders are shipped from our partner fulfillment centers within the United States to ensure fast and reliable delivery.

Do you offer international shipping?

Absolutely. Pretty & Petty ships worldwide! International shipping rates and delivery times vary depending on your destination. Shipping costs will be automatically calculated at checkout. Please note that customs duties, taxes, and fees (if applicable) are the responsibility of the customer.

What if my package is delayed or lost?

If your order hasn’t arrived within the estimated delivery window, please contact our support team at support@prettyandpetty.shop with your order number. We’ll happily assist in locating your package or arranging a replacement if necessary.

Do you ship to P.O. Boxes or APO/FPO addresses?

Yes, we do! Orders can be shipped to P.O. Boxes and APO/FPO addresses via standard shipping.

Can I track my order?

Yes. Once your order has shipped you will receive an email from us with a tracking number and link to track your order. Please navigate to our tracking page.